When an unauthenticated user created a Service Desk ticket the 'Reporter' field comes back with 'Failed to Retrieve User qm:xxx'
This means that I don't know the email of the user who has raised the issue or how to communciate with them
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events