You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I have Jira Service Management Premium. I have service portals for a couple of service management project.
Is it possible to have a portal that links to a Jira Software project (for direct issue injection into the backlog)?
Community moderators have prevented the ability to post new answers.
No, the portal is a part of a Service Managment project.
Software is aimed more at developers than doing support work, so it doesn't have portals.
@Shaun McGuire Process wise it makes more sense that a customer logs an incident when something is wrong in production and this could get escalated to a bug in a software project.
You could automate it but imho it’s up to the devs to decide if something is truely a bug
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi!
We use JIRA Automation rule with muli-project scope
Trigger: Request created (in JSM)
Action: Create an issue in (Jira Software Project)
Copy a summary and a description from the request to the issue
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.