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Do portals only work with Service Management?

Shaun McGuire
Shaun McGuire Jun 11, 2021

I have Jira Service Management Premium. I have service portals for a couple of service management project. 

Is it possible to have a portal that links to a Jira Software project (for direct issue injection into the backlog)?

 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Jun 12, 2021

No, the portal is a part of a Service Managment project.  

Software is aimed more at developers than doing support work, so it doesn't have portals.

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Dirk Ronsmans
Dirk Ronsmans
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Jun 12, 2021

@Shaun McGuire  Process wise it makes more sense that a customer logs an incident when something is wrong in production and this could get escalated to a bug in a software project. 

You could automate it but imho it’s up to the devs to decide if something is truely a bug

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Vladimir Vladimirov
Vladimir Vladimirov Jul 14, 2021

Hi!

We use JIRA Automation rule with muli-project scope

Trigger: Request created (in JSM)

Action: Create an issue in (Jira Software Project)

Copy a summary and a  description from the request to the issue

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