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I have Jira Service Management Premium. I have service portals for a couple of service management project.
Is it possible to have a portal that links to a Jira Software project (for direct issue injection into the backlog)?
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No, the portal is a part of a Service Managment project.
Software is aimed more at developers than doing support work, so it doesn't have portals.
@Shaun McGuire Process wise it makes more sense that a customer logs an incident when something is wrong in production and this could get escalated to a bug in a software project.
You could automate it but imho it’s up to the devs to decide if something is truely a bug