Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to find the issue created from Gmail

Hi,

I am trying Jira for myself for the first time to have more understanding. I am discovering a lot of new things that I did not find at workplace. I created an issue from gmail and I do see an issue id generated for the same. I am able to open the issue directly and work on it too. However, this issue is directly not visible on the project/ board. 

I could not find the solution online or in this community as well. Thanks in advance for your help or input.

2 answers

1 accepted

0 votes
Answer accepted

Hi @Kiran , welcome to the Community!

Can you see your issue if you go to your backlog?

Thanks, @Hannah McKenzie. I could find it in the backlog. 

I am able to create a new issue from Gmail. Do we have a way to update the existing Jira issue from Gmail?

Like Hannah McKenzie likes this

At the moment, the ability to update the issue from Gmail doesn't exist, but we're always taking feedback onboard, so perhaps it will be a future feature. In the meantime, we do have the Atlassian Cloud for Gmail add-on which you might find very handy. (You can read more about it here.)

0 votes

Hi @Kiran ,

I suppose it is connected to Board Filter. You can go to Board -> Configure where you can find Filter Query and Saved Filter. This should give you thoughts why the issue is filtered out from the board.

Thanks for the reply @Aleksandr Zuevich. I could solve the issue. The issues got into the Backlog, and I was looking at the current Sprint. Given that we cannot assign Sprint to an Issue from Gmail, they were sitting in the Backlog. Anyhow, thanks for the response.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Feedback & Announcements

Developer Day is next week – check out the agenda!

Hey there, community! Hope everyone is well and safe! ✨ The last few months have been busy – especially with the judging + picking of our Codegeist 2020 winners, the launch of Atlassian Ventures, a...

201 views 1 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you