Unable to find the issue created from Gmail

[Kiran K]

Hi,

I am trying Jira for myself for the first time to have more understanding. I am discovering a lot of new things that I did not find at workplace. I created an issue from gmail and I do see an issue id generated for the same. I am able to open the issue directly and work on it too. However, this issue is directly not visible on the project/ board. 

I could not find the solution online or in this community as well. Thanks in advance for your help or input.

[Hannah_McKenzie · Accepted solution]

Hi @Kiran K , welcome to the Community!

Can you see your issue if you go to your backlog?

[Kiran K]

Thanks, @Hannah_McKenzie. I could find it in the backlog. 

I am able to create a new issue from Gmail. Do we have a way to update the existing Jira issue from Gmail?

[Hannah_McKenzie]

At the moment, the ability to update the issue from Gmail doesn't exist, but we're always taking feedback onboard, so perhaps it will be a future feature. In the meantime, we do have the Atlassian Cloud for Gmail add-on which you might find very handy. (You can read more about it here.)

[Aleksandr_Zuevich]

Hi @Kiran K ,

I suppose it is connected to Board Filter. You can go to Board -> Configure where you can find Filter Query and Saved Filter. This should give you thoughts why the issue is filtered out from the board.

[Kiran K]

Thanks for the reply @Aleksandr_Zuevich . However, I could not find the option to configure or change the settings of the board. I am using the free version and a new generation kanban board.