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I do not get email notifications when watching a thread

Nari Man Rising Star May 20, 2021

Email is added to my Atlassian profile, I checkced all spam and not apma folders in my mailbox. I am watching the thread. (the eye says WATCHING). 

I just do not get any emails. 

Please help so I can actively participate in the community. 

2 answers

1 vote
Monique vdB Community Manager May 24, 2021

@Nari Man sorry to hear that! Can you double check your notification settings at this link

Monique vdB Community Manager May 24, 2021

@Nari Man I saw your note to Brant below and double checked on the back end: based on your settings you should be getting immediate notifications for replies in this thread. 

I'm going to go ahead and email you so I can get the team to help troubleshoot. 

Monique vdB Community Manager May 24, 2021

Testing a reply in this thread without an @ mention to see what happens.

Nari Man Rising Star May 24, 2021

I got notification email. Thanks

Like Monique vdB likes this
Brant Schroeder Community Leader May 25, 2021

Are you receiving other notifications now?

@Nari Man Is this on an Atlassian product or are you not getting Atlassian community notifications.  

Nari Man Rising Star May 24, 2021

Hi @Brant Schroeder I am not getting the notification that you responded to my question here. 

I do not get emails from Community.atlassian.com. 

HAving said that, since last 3 days ago I have received 2 emails form other threads but I definitely did not get an email that you responded to this thread. I also did not get a notification that Monique responded to this thread. Screen Shot 2021-05-24 at 3.21.50 PM.png

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