TL;DR In February of 2021 we announced our plans to make data residency available to more customers later this year. We have now begun our phased rollout of data residency for Standard and Premium licenses. Read on for more!
Last year we introduced Data Residency for our Enteprise plan customers, for Jira Software, Confluence, and Jira Service Management. Since then, we received a resounding amount of feedback on how important this feature was to customers on our Standard and Premium plans - and so we got to work. Naturally, this makes sense to us. Regulations and internal policy requirements don’t usually care how big your company is or how many users you have on Atlassian's products - so it was the right thing to do to bring this to all of our customers as quickly as we could.
In February of this year, we briefly announced our plans to provide customers of all sizes with greater control over their data by making data residency available for all customers. Offering this to a much larger audience, many of which have data in our cloud already that we would have to move around the world, is not an easy task. We also had to figure out if we would charge for this capability, and how much. In the end, we realized that this was a table-stakes feature that our customers needed and shouldn’t be charged for.
I’m excited to share an update that we’ve begun our phased rollout of data residency to new and existing cloud licenses for Standard and Premium for Jira Software, Confluence, and Jira Service Management at no additional cost.
We are rolling out data residency in phases to ensure our platform and products remain stable and high performing for our cloud customers. This means:
New cloud subscriptions created on or after Jun 30, 2021 will have data residency turned on and available for use.
Existing cloud subscriptions will have data residency turned on for use by October 2021.
Please note, you will not receive a notification once data residency is enabled for your license(s). We recommend checking your admin hub at admin.atlassian.com to confirm whether you can start using data residency capabilities.
This is a huge milestone in supporting the compliance needs of our customers and giving you more flexibility and control over where your data is stored.
For details on key dates and information, see our FAQs below. To get started on your cloud journey, start your free cloud migration trial and explore data residency, cloud features, and more for the remaining duration of your server or Data Center maintenance - for up to 12 months.
Yes, but who are you?
For those who don’t know me yet, or haven’t been following our Data Residency work, my name’s RJ and I’m a product manager on the cloud platform team responsible for all things Data Residency. So if you have questions, comments, feedback, or requests - I’d love to hear from you! You can drop a comment here, email me directly at firstname.lastname@example.org, or join our closed group on all things Cloud - Security & Compliance.
What is data residency again?
As a refresher, data residency lets organizations ensure their product content, such as Jira issues, Confluence pages, comments, and attachments are permanently stored within a selected location (today those locations are the US or the EU locations). Each location is supported by one or more AWS Regions.
US: US-East & US-West
EU: Frankfurt, Germany & Dublin, Ireland
What locations will be available once data residency is enabled?
Currently, you can pin your primary product data to our US and EU locations, but we are working on adding additional locations.
Australia: Q3 2021
Canada: Q2 2022
United Kingdom: Q2 2022
Japan: Q2 2022
To stay up to date on when these locations will be available, bookmark our cloud roadmap.
What types of data can I pin to a specific location?
Primary product data includes User Generated Content like Jira issues and Confluence pages. For a full list of what data can be pinned, visit our documentation here.
How do I enable this on my Standard or Premium licenses?
The ability to use our data residency feature will automatically be enabled on your site for new instances created after June 30, 2021, and for existing instances in September, 2021.
Once it’s available,
Visit your admin hub at admin.atlassian.com
Go to Security > Data residency
In the data residency table, you will see each of your products, and if Data Residency is available, you will see a “Request Move” button. Click that and follow the walkthrough to schedule your data residency migration.
RJ GazarekAtlassian Team
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