We use Crowd as a proxy ("delegated authentication directory"?) for our corporate Active Directory domain. That way, we manage group membership lists instead of going through corporate IT every time we need a group membership change.
Whenever we're going to bring down a Crowd-linked application (such as JIRA), we of course want to email all active users to alert them of the expected down period. So far, we've just queried the JIRA database for a list of email addresses, copy/paste into an email, and send...
Instead of this manual process, is there instead a way to have Outlook use Crowd as a group directory – and thus allow us to just send an email to "crowd/jira-users"?
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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