Unable to login with g-suite user

1. G-Suite is integrated with Crowd using craftware plugin

2. I am able to see g-suite users in crowd and fisheye

3. Have allowed g-suite users to authenticate in fisheye 

4. Authentication Tests in Crowd is successful (tried with a wront password it fails)

5. When I login using g-suite credentials (which passed the authentication test), it fails with Unknown Username or Bad Password error

 

Any help please? 

1 answer

0 vote
Ann Worley Atlassian Team May 01, 2017

Is it possible that there is a Fisheye internal directory above the G-Suite user directory in Fisheye? Per External user directories:

"When a user attempts to log in, the application will search the directories in the order specified, and will use the credentials (password) of the first occurrence of the user to validate the login attempt."

If the user exists with the same name and a different password in the higher directory, it could cause the unknown username or bad password error.

 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Maggie Roney
Published Feb 27, 2018 in Crowd

The Crowd team is looking for feedback on Server & Data Center customers' identity strategies!

Do you own more than one Server or Data Center product? Do you have challenges provisioning users across your Atlassian products? Are you spending a lot of time integrating each Atlassian product wit...

578 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you