HTTP Status 500 – Internal Server Error

[kiran kumar poola]

Type Exception Report

Description The server encountered an unexpected condition that prevented it from fulfilling the request.

Exception

java.lang.NullPointerException
	com.atlassian.crowd.console.action.BaseAction.getLicense(BaseAction.java:185)
	com.atlassian.crowd.console.action.setup.Options.execute(Options.java:87)
	sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	java.lang.reflect.Method.invoke(Method.java:498)
	ognl.OgnlRuntime.invokeMethodInsideSandbox(OgnlRuntime.java:1266)
	ognl.OgnlRuntime.invokeMethod(OgnlRuntime.java:1251)
	ognl.OgnlRuntime.callAppropriateMethod(OgnlRuntime.java:1969)
	ognl.ObjectMethodAccessor.callMethod(ObjectMethodAccessor.java:68)
	com.opensymphony.xwork2.ognl.accessor.XWorkMethodAccessor.callMethodWithDebugInfo(XWorkMethodAccessor.java:98)
	com.opensymphony.xwork2.ognl.accessor.XWorkMethodAccessor.callMethod(XWorkMethodAccessor.java:90)
	ognl.OgnlRuntime.callMethod(OgnlRuntime.java:2045)
	ognl.ASTMethod.getValueBody(ASTMethod.java:97)
	ognl.SimpleNode.evaluateGetValueBody(SimpleNode.java:212)
	ognl.SimpleNode.getValue(SimpleNode.java:258)
	ognl.Ognl.getValue(Ognl.java:537)
	ognl.Ognl.getValue(Ognl.java:501)
	com.opensymphony.xwork2.ognl.OgnlUtil$3.execute(OgnlUtil.java:492)
	com.opensymphony.xwork2.ognl.OgnlUtil.compileAndExecuteMethod(OgnlUtil.java:544)
	com.opensymphony.xwork2.ognl.OgnlUtil.callMethod(OgnlUtil.java:490)
	com.opensymphony.xwork2.DefaultActionInvocation.invokeAction(DefaultActionInvocation.java:438)
	com.opensymphony.xwork2.DefaultActionInvocation.invokeActionOnly(DefaultActionInvocation.java:293)
	com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:254)
	com.atlassian.crowd.xwork.interceptors.XsrfTokenInterceptor.intercept(XsrfTokenInterceptor.java:92)
	com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)
	org.apache.struts2.interceptor.ServletConfigInterceptor.intercept(ServletConfigInterceptor.java:167)
	com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)
	org.apache.struts2.interceptor.ServletConfigInterceptor.intercept(ServletConfigInterceptor.java:167)
	com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)
	com.opensymphony.xwork2.interceptor.ParametersInterceptor.doIntercept(ParametersInterceptor.java:140)
	com.opensymphony.xwork2.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:99)
	com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)
	com.opensymphony.xwork2.interceptor.StaticParametersInterceptor.intercept(StaticParametersInterceptor.java:201)
	com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)
	com.opensymphony.xwork2.interceptor.ModelDrivenInterceptor.intercept(ModelDrivenInterceptor.java:101)
	com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)
	com.opensymphony.xwork2.interceptor.ChainingInterceptor.intercept(ChainingInterceptor.java:160)
	com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)
	com.atlassian.crowd.xwork.interceptors.XWorkTransactionInterceptor.intercept(XWorkTransactionInterceptor.java:52)
	com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)
	com.atlassian.crowd.console.interceptor.SetupCheckInterceptor.intercept(SetupCheckInterceptor.java:24)
	com.opensymphony.xwork2.DefaultActionInvocation.invoke(DefaultActionInvocation.java:249)
	org.apache.struts2.factory.StrutsActionProxy.execute(StrutsActionProxy.java:48)
	org.apache.struts2.dispatcher.Dispatcher.serviceAction(Dispatcher.java:576)
	org.apache.struts2.dispatcher.ExecuteOperations.executeAction(ExecuteOperations.java:79)
	org.apache.struts2.dispatcher.filter.StrutsExecuteFilter.doFilter(StrutsExecuteFilter.java:86)
	com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:125)
	com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:76)
	com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:43)
	com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:43)
	com.atlassian.crowd.console.filter.CrowdDelegatingFilterProxy.doFilter(CrowdDelegatingFilterProxy.java:38)
	org.apache.struts2.dispatcher.filter.StrutsPrepareFilter.doFilter(StrutsPrepareFilter.java:92)
	com.atlassian.crowd.console.filter.CrowdDelegatingFilterProxy.doFilter(CrowdDelegatingFilterProxy.java:38)
	com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:67)
	com.atlassian.crowd.console.filter.CrowdOpenSessionInViewFilter.doFilterInternal(CrowdOpenSessionInViewFilter.java:25)
	org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
	com.atlassian.crowd.plugin.web.filter.RequestCacheThreadLocalFilter.doFilter(RequestCacheThreadLocalFilter.java:27)
	com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:43)
	com.atlassian.crowd.security.BlockOpenSocialRequestFilter.doFilter(BlockOpenSocialRequestFilter.java:39)
	com.atlassian.crowd.console.filter.CrowdCachingFilter.doFilter(CrowdCachingFilter.java:25)
	org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)
	org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
	com.atlassian.crowd.console.filter.CrowdDelegatingFilterProxy.doFilter(CrowdDelegatingFilterProxy.java:38)
	com.atlassian.crowd.console.filter.CrowdDelegatingFilterProxy.doFilter(CrowdDelegatingFilterProxy.java:38)
	com.atlassian.crowd.webapp.filter.CrowdSecurityHeadersFilter.doFilter(CrowdSecurityHeadersFilter.java:38)
	com.atlassian.crowd.plugin.web.filter.HttpRequestLoggingFilter.doFilter(HttpRequestLoggingFilter.java:34)
	com.atlassian.crowd.plugin.web.filter.HttpContextFilter.doFilter(HttpContextFilter.java:30)

Note The full stack trace of the root cause is available in the server logs.

[Craig Castle-Mead]

Hi @kiran kumar poola 

What are you trying to do when you see this error?
Does Crowd generally function?
Has Crowd ever worked in this environment? If yes, has anything recently changed. If no, is this is a new installation or a migration from another server?

CCM