Crowd allows for registering 101 users in a 100 user limit license - how to recover ?

Question

Hi,

Apparently we have configured 101 active users in our Crowd installation where the license is for 100 users (why the software allows this ?!).

Now we don't have control to Crowd anymore - it simply redirects to the License page asking to upgrade to a new license or to contact Sales Support.

Any way to recover from this ? We want to disable some users and stick to the current license, not to upgrade.

Thanks,

Valov @Tick42

Tiago Comasseto · Answer

Hi, you can generate an evaluation license and apply it temporarily to regain access to Crowd console. We also have this KB with more details for situation.

Cheers