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Assignee auto complete not showing all the available users

Pedro Felgueiras
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April 2, 2019

 I recently change my user directory from AD to Crowd. 

When I start to type the username on the assignee field, some users aren't available. To validate that isn't a permission problem, I enter with the user I can "Assign to me". 

 

Is there any cache for the user pick on the assignee field ?  

 

Thanks for the help

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Brant Schroeder
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 2, 2019

Have you reindexed since the directory change?

Pedro Felgueiras
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 2, 2019

I have re indexing by adding a new directory and deleting it after 

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