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new users can't access new confluence accounts due to reCaptcha issues

Linda O_Dwyer
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March 26, 2024

Hi,

We have 2 new users who  can't access new confluence accounts due to reCaptcha  issues.

They go through the process > local admin invites them to join Confluence > the users get a link for Confluence > they filing in their details, email / name / create a password > complete the reCaptcha tasks > 

then the message is displayed - Sign up to join your team

We are having trouble terrifying reCaptcha for this request. Please try again. if the problem persists, try another browser/device or reach out to Atlassian Support. 

How do we resolve this? Thanks

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