multimedia macro: this plugin is not supported.

Hi all,

I'm learning to use multimedia macro and met difficulties, please help me figure out. Thanks!!

After uploaded the videos as attachment, I inserted the multimedia macro but it doesn't show the video:

For .wmv file and .avi file, it shows: the plug-in is not supported:

image2015-6-26 19:1:55.png

For .mov file and .mp4 file, I installed Quicktime as request but it still shows nothing:

image2015-6-26 19:2:34.png

I also tried smaller file (size: 4mb~16mb) but nothing happened. And neither Chrome nor IE can make them work. 

Does anyone knew what caused this problem? Should I enable any plug-in?

Thanks in advance,

Hongjing FU

2 answers

1 accepted

0 vote
Stephen Deutsch Community Champion Jun 26, 2015

Hi Hongjing,

I would recommend using a user macro to display HTML5 video (not supported by the multimedia macro, at least not yet).  I have one:

or you could use David Simpson's version (mine is based on his):

Both work best with MP4 video.

I have added both of the above two as a macro and tried to play a mp4 video.


My video plays only 3-4 minutes out of total 47 minute.



It provides a VM file content. How to embed this plugin via the Add-Ons Manager?

Stephen Deutsch Community Champion Apr 26, 2016

It is not done via a plugin, but rather the "User Macros" section of the Confluence "General Configuration" options.

Here's some more information:

Simply choose a name for the user macro (like html5video), copy/paste in the content, and once you save it, it should show up in the macros list.

Thanks a lot Stephen; I've managed to create a new macro. The code provided by David Simpson does not work properly yet, but this is another discussion.

I'm also seeing this issue, after having previously seen these video formats working.

I've added a bug, here: which I encourage you to vote up and follow. Something's clearly wrong.

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