multimedia macro: this plugin is not supported.

Hi all,

I'm learning to use multimedia macro and met difficulties, please help me figure out. Thanks!!

After uploaded the videos as attachment, I inserted the multimedia macro but it doesn't show the video:

For .wmv file and .avi file, it shows: the plug-in is not supported:

image2015-6-26 19:1:55.png

For .mov file and .mp4 file, I installed Quicktime as request but it still shows nothing:

image2015-6-26 19:2:34.png

I also tried smaller file (size: 4mb~16mb) but nothing happened. And neither Chrome nor IE can make them work. 

Does anyone knew what caused this problem? Should I enable any plug-in?

Thanks in advance,

Hongjing FU

2 answers

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Accepted answer

Hi Hongjing,

I would recommend using a user macro to display HTML5 video (not supported by the multimedia macro, at least not yet).  I have one:

or you could use David Simpson's version (mine is based on his):

Both work best with MP4 video.

I have added both of the above two as a macro and tried to play a mp4 video.


My video plays only 3-4 minutes out of total 47 minute.



It provides a VM file content. How to embed this plugin via the Add-Ons Manager?

It is not done via a plugin, but rather the "User Macros" section of the Confluence "General Configuration" options.

Here's some more information:

Simply choose a name for the user macro (like html5video), copy/paste in the content, and once you save it, it should show up in the macros list.

Thanks a lot Stephen; I've managed to create a new macro. The code provided by David Simpson does not work properly yet, but this is another discussion.

I have the same problem and doesn't succeed to create a working user macro.

How can I modify the code so that it works? Any ideas?

I'm also seeing this issue, after having previously seen these video formats working.

I've added a bug, here: which I encourage you to vote up and follow. Something's clearly wrong.

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