When will Windows 10 support be added?

[Arthur Pitterle]

This question is in reference to Atlassian Documentation: Edit Office Files

We have some users who have upgraded to Windows 10, but are having trouble getting the Office Connector to work with Firefox. Is there a workaround for now? When will support be added for Windows 10?

[Nic Brough [Adaptavist]]

It is supported on Windows 10, and Firefox as long as the WebDav addon is installed.

What problems are you having here?

[Arthur Pitterle]

I have a user who just upgraded to Windows 10, has the WebDAV add-on, but is getting errors trying to open Excel documents from Confluence. One is "Microsoft Excel cannot access the file <filename>..." and the other is "Sorry, we couldn't open <filename>".

[Nic Brough [Adaptavist]]

Oh, great, Windows error messages that tell you little or nothing about the actual error. This is going to be hard to diagnose, but it's likely that the Office Connector is serving up a file, and there's a network or Windows problem preventing Office from opening it. I'd want to read the log file on the server to see if the server is recording any errors, but I'm afraid it's more likely to be on the client side, which means you'll need to investigate more there

[Arthur Pitterle]

This is Atlassian Cloud, if that helps at all, but I'm also guessing it's on the client side. Unfortunately I don't really know where to start with troubleshooting it. It's especially difficult since the user is remote.

[Nic Brough [Adaptavist]]

That absolutely proves it's the client side - Cloud is definitely just handing files over to the client, there's no "windows 10" involved on the server side.