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We could not get the confluence service up after performing the upgrade from 7.16.1 to 7.18.1.

We performed the following steps:

  • systemctl start confluence2
  • tail -100f /opt/atlassian/confluence/logs/catalina.out
  • tail -f /opt/confluence/logs/atlassian-confluence.log

In catalina.out we do not see that the process finishes but in atlassian-confluence.log we see that the process finishes as "init Confluence is ready to serve".

Because of this the confluence service is not up and we do not know what is the problem.

 

2 answers

0 votes

Hi @JoseMaria_Garcia ,

welcome to the Atlassian community!

Please attach the screenshot of the error (if it appears at browser level) and error appearing at atlassian-confluence.log file.

Fabio

Hi @Fabio Racobaldo _Herzum_ 

error confluence.png

In the browser i see this error

0 votes
Charlie Misonne Community Leader Jun 10, 2022

Hi @JoseMaria_Garcia

Welcome to the Atlassian Community.

"init Confluence is ready to serve" does not always mean Confluence was properly started.

--> Scroll up in the atlassian-confluence.log file and check for any relevant errors or exceptions.

Do you see anything in your browser when going to Confluence?

Hi, @Charlie Misonne 

I see the following error in my browser:

error confluence.png

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DEPLOYMENT TYPE
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VERSION
7.16.1
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