We could not get the confluence service up after performing the upgrade from 7.16.1 to 7.18.1.

JoseMaria.Garcia June 10, 2022

We performed the following steps:

  • systemctl start confluence2
  • tail -100f /opt/atlassian/confluence/logs/catalina.out
  • tail -f /opt/confluence/logs/atlassian-confluence.log

In catalina.out we do not see that the process finishes but in atlassian-confluence.log we see that the process finishes as "init Confluence is ready to serve".

Because of this the confluence service is not up and we do not know what is the problem.

 

2 answers

0 votes
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 11, 2022

Hi @JoseMaria.Garcia ,

welcome to the Atlassian community!

Please attach the screenshot of the error (if it appears at browser level) and error appearing at atlassian-confluence.log file.

Fabio

JoseMaria.Garcia June 12, 2022

Hi @Fabio Racobaldo _Herzum_ 

error confluence.png

In the browser i see this error

0 votes
Charlie Misonne
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 10, 2022

Hi @JoseMaria.Garcia

Welcome to the Atlassian Community.

"init Confluence is ready to serve" does not always mean Confluence was properly started.

--> Scroll up in the atlassian-confluence.log file and check for any relevant errors or exceptions.

Do you see anything in your browser when going to Confluence?

JoseMaria.Garcia June 12, 2022

Hi, @Charlie Misonne 

I see the following error in my browser:

error confluence.png

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
7.16.1
TAGS
AUG Leaders

Atlassian Community Events