I was able to get in touch with our Advocates team, and I see they had manually provided you with the license.
Before we proceed, I would recommend first pasting the license key into a text editor that uses plain text, such as Notepad. Then you can copy the license again from that application.
Sometimes a space that is copied is invisible, so you wouldn't see it when copying it yourself.
Can you give that a try and let us know if you still have any issues? I've had the Advocate verify the license is valid and has valid maintenance, so we just need to narrow down why it might be still failing.
Thanks for your reply.
I copied/pasted in a text editor (sublime text), then copied/pasted from there to the page and get the same result.
Here are some technical information that might be helpful for diagnosis.
I am using the Confluence docker image (https://hub.docker.com/r/atlassian/confluence-server/), running on a Synology NAS.
I am accessing it through a HTTP reverse proxy.
The NAS has access to the internet (no proxy).
Our licenses do not require an Internet connection, as they don't "call home" like some licenses. Your proxy shouldn't be garbling the license.
I applied the license from your support ticket with our customer advocates team and it worked fine on my test instance.
For troubleshooting, please try generating an evaluation license at https://my.atlassian.com and checking whether that will work.
I copied the whole key, without spaces nor tabs at beginning and end, and still have the same problem...
I tried on two different browsers (Chrome macOS and Safari macOS)
The key has 77 characters on the first line, 76 on the next 5 lines and 48 characters on the last one.
I tried to see if it was a valid base64 string, which it is not.
Hi my Community friends! For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...
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