Pointers in diagnosing connection problems from the Confluence WebDAV plugin

So....my problem is as follows:

I have 1 user who isn't able to use the 'Open Document' link on a page to open the document contained on that page in Word. An AD login box always appears denying him the right to open. Other users in his group are able to use the same button successfully to open the document. All are running Win7 with Office 2010. Have any of you admin types run into this before and how did you go about diagnosing it? I see here (https://confluence.atlassian.com/display/CONFKB/%27Edit+in+Word%27+Requires+Login+or+Doesn%27t+Work+at+All) that this is somwhat a known issue, but since this is just a single user reporting this, it can't really be that. Might other factors be at work, like access policies?

1 answer

1 accepted

1 vote
Answer accepted

Hi Ægir

From the sound of the issue, I suspect that the most likely problem is local configuration if the user's machine, so to test this theory can you get them to try the functionality on a machine that you know works for other users?

The most likely problem is a permissions issue, as described in this knowledge base article so please check and ensure that the user's machine is correctly configured: https://confluence.atlassian.com/display/CONFKB/Troubleshooting+Read-Only+problems+in+the+Office+Connector

If this doesn't solve the problem then please open a ticket with Support, mentioning this Answer, so that we can investigate your issue and update this page afterwards.

All the best,
John

Thanks for that answer. I will.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

1,268 views 2 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you