Not getting the Invite email

[Lara Freiberger]

I just set up 2 accounts but have not received the invite emails.  I have selected the resend invite option a couple of times now.

Is there anything particular that would be preventing me from receiving the invite emails?

[Luis Pellacani]

Hey @Lara Freiberger ,

Welcome to Atlassian Community.

It's possible the emails linked to those two accounts are suppressed on our mail delivery system. I removed the suppression to the domain shiftmed.com. Can you retry the operation, please?

If the issue persists, you can share the user names, and I'll check both cases directly.

I hope this helps :)

Cheers,

Luis Pellacani

[Shawn Doyle - ReleaseTEAM]

Could be Atlassian has your domain listed in their spam filter. You'll need their help to troubleshoot.  I've clicked the 'summon Atlassian' button for you.

[Lara Freiberger]

Thank you.