Not getting the Invite email

I just set up 2 accounts but have not received the invite emails. I have selected the resend invite option a couple of times now.

Is there anything particular that would be preventing me from receiving the invite emails?

2 answers

1 vote

Hey @Lara Freiberger ,

Welcome to Atlassian Community.

It's possible the emails linked to those two accounts are suppressed on our mail delivery system. I removed the suppression to the domain shiftmed.com. Can you retry the operation, please?

If the issue persists, you can share the user names, and I'll check both cases directly.

I hope this helps :)

Cheers,

Luis Pellacani

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0 votes

Could be Atlassian has your domain listed in their spam filter. You'll need their help to troubleshoot. I've clicked the 'summon Atlassian' button for you.

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Thank you.

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Like • Shawn Doyle - ReleaseTEAM likes this

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Not getting the Invite email

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