Label macro not working?

[Miriam Hopton]

Hey everyone! We use the macro "Filter by label" and have specific pages in a space using a label. It was working perfectly fine until recently (the other day). 

I do not see any issues reported for Confluence and status shows all up and functional. - no outages.

Before the issue started, we had 19 pages with the label (and still have them applied). Double checked and the 19 pages still have the label applied. When I look at the page that has the macro, there are only two. Not sure what the issue could be or an issue that is not yet reported. Is anyone else having this issue?

[Brant Schroeder · Accepted solution]

@Miriam Hopton 

Are you still having the issue?  Can you share how you have the filter configured so I can see if I can recreate the issue?

[Miriam Hopton]

 hi @Brant Schroeder ! I appreciate you reaching out! 

Ah, apologies, I did not post what happened and the outcome! I opened a support ticket with Atlassian and they did troubleshoot with me. Someone from the Atlassian end performed a "Context reindex" of our Cloud Confluence environment. They advised me if this were to happen again, to reach out and someone will assist asap. Only someone from Atlassian support will be able to perform the reindex. 

Once the support team member reindexed our Cloud environment, it was very fast, the macro pulled the results as expected. Literally less than an hour.

From here, we were good and I'm a happy customer!

[Brant Schroeder]

@Miriam Hopton can you mark this as accepted so others can find your helpful answer.

[Miriam Hopton]

Thank you!!!! Appreciate the follow up and reminder!

[Katherine H]

This happens to us all the time.  Is there a way we can do this instead of contacting Atlassian?