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How to disable or unsync imported LDAP users

Hello gurus,

I am starting/take over testing migration proccess and facing issues with historically synced user.
I need to disable/unsync them so I can delete them, but when I am trying to disable them getting lovely error: ConfluenceUserDisable.png
User "XXXXX" could not be disabled. The directory may be read-only.
We have removed LDAP sync but still can't disable them.

Have read trough forums, support cases but couldn't find solution. 
Maybe somebody has had expierence on this and can help on this topic.


1 answer

0 votes
Brant Schroeder Community Leader Dec 11, 2021

@Emils Rudbahs Welcome to the Atlassian Community

If you have users that are syncing through LDAP you should just be able to remove them from the group your are syncing the application against and this will remove them from the directory when you run the LDAP sync again.  

You can learn more about this here:

@Brant Schroeder I am new to Attlassian management. I took over this from our previous specialist, who left the company and unfortunetaly the issue is that all OU is beeing synced to our Confluence server

Sync with LDAP has been removed by previous specialist when migrated JIRA to CLOUD enviroment.

Is there possibility to overwrite/ force unsync/disable users?

Brant Schroeder Community Leader Dec 13, 2021

@Emils Rudbahs  Please help me better understand your situation. 

  • Are you currently on Confluence Server or Confluence Cloud?
  • How many user directories do you have and what are they?
    • Which user directory is your primary directory if you have more than one?  (It will be the first one in the list)

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