How can i contact support when I can't login??

[Gary Finnigan]

I've just lost all connectivity to Atlassian and found there are no emails, no phone numbers available to contact support. Support was only possible if I logged in, which I could not do!
if this happens again what am I supposed to do?

[ANROS Group Support]

hi Team, the form doesn't work, we're locked out of our Jira and JSM admin account.

domain is https://anrosgroup.atlassian.net/

[Manon Soubies-Camy _Modus Create_]

Hello Gary,

The only way I could think of would be to contact them through this form, you can select "Help raising a support ticket" under "How can we help you?". I don't know how long it takes for Atlassian to reply through this channel though, so not sure this is the best solution.

Hope this helps,

- Manon

[Gary Finnigan]

Better than nothing for the time being thanks (y)

[AnnWorley]

Hi Gary,

Our support contact form does not require a login, but if you need to log into the support portal it uses the same credentials as this Community forum. To open a support request you need a commercial support entitlement number (SEN) or an Atlassian Cloud URL.

If you need help with a server starter license instance this Community forum is here to help. Are you still locked out of your instance or is there anything else we may help with?

Thanks,

Ann

[Gary Finnigan]

Ann that form is a FAQ and did not help me, I spent some time on it too. 
It's odd that a paid for service does not allow contact from anyone who cannot access it even if they pay for it, which my company does. 
I eventually resolved my problem but I could have done with some help from you to expedite a solution.

[AnnWorley]

That is the same form I use several times a day to open tickets when necessary for customers whose licenses make them eligible exclusively for Community support. I did not mean to steer you to a useless FAQ at all.

The problem is that we are having some difficulties with our portal.

Any time you cannot open a ticket or need help for any reason please feel free to user mention me or another Atlassian Team member on this forum, as we do not want you left hanging.