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Create Jira issue from confluence not working Edited

Hey all,
I've successful linked confluence and Jira (OAuth connection for both), however i can't create Jira issue from confluence the marco still Loading and no Jira project appear.
Both application are hosted on the same server, they listen on different ports, and they are both reverse-proxied via IIS.
The application links are set up via the added connector port numbers and the display URL is configured to show the proxied URL.

 

loading.PNGApp link Confluence-Jira 4.PNGApp link Confluence-Jira 1.PNG

 

1 answer

0 votes
Ismael_Jimoh Community Leader Oct 28, 2019

Hi @Mahdi_Challouf 

I will look at the logs of both applications to see what’s going on when you attempt to create issues.

Also does the JIRA issue macro for loading issue in confluence work? If this doesn’t it could be related in which case, starting at your logs is most important.

Attach the logs over if you do not have an idea what to check for.

Hi @Ismael_Jimoh 

2019-10-28 12:57:00,338 HealthCheck:thread-5 WARN      [c.a.applinks.core.DefaultApplinkStatusService] Network error while attempting to retrieve status of Application Link 'ef37796e-8813-3585-9b93-1a4324778619'
2019-10-28 12:56:57,240 HealthCheck:thread-7 ERROR      [c.a.t.j.healthcheck.support.GadgetFeedUrlHealthCheck] An error occurred when performing the Gadget feed URL healthcheck
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target 

I can't really locate the cause of this error link issues due to an invalid cert to me, or miss configured BaseURL. These are the last logs I attached here. 

@Ismael_Jimoh 

I did the same thing I fixed the issue related to SSL for confluence and Jira i imported the certificate of the target instance it fixed same issues in Jira dashboard but still creating issue from confluence to Jira shows an error in the browser inspection. 

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