User directory is not synchronizing with a crowd getting following "error synchronization failed. See server logs for details".
I have attached an error screenshot.
While checking the error log, I found the following...
sync User directory synchronisation requested: [ Crowd Server ], type: [ CROWD ]
2021-01-15 04:03:54,228 INFO [Caesium-1-1] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache failed synchronisation complete for directory [ 17858562 ] in [ 120100ms ]
2021-01-15 04:03:54,259 ERROR [Caesium-1-1] [atlassian.crowd.directory.DbCachingDirectoryPoller] pollChanges Error occurred while refreshing the cache for directory [ 17858562 ].
WARN [Caesium-1-3] [directory.ldap.cache.EventTokenChangedCacheRefresher] synchroniseAll Incremental synchronisation is not available. Falling back to full synchronisation
Can you someone check and advise?
Thanks in advance,
Here is a link to a post where you can find details on how to resole this issue: https://community.atlassian.com/t5/Confluence-questions/Confluence-failing-to-sync-user-directory-from-Crowd/qaq-p/659163
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