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Confluence user directory is not synchronizing with a crowd


User directory is not synchronizing with a crowd getting following "error synchronization failed. See server logs for details".

I have attached an error screenshot.

While checking the error log, I found the following...

sync User directory synchronisation requested: [ Crowd Server ], type: [ CROWD ]
2021-01-15 04:03:54,228 INFO [Caesium-1-1] [] synchroniseCache failed synchronisation complete for directory [ 17858562 ] in [ 120100ms ]
2021-01-15 04:03:54,259 ERROR [Caesium-1-1] [] pollChanges Error occurred while refreshing the cache for directory [ 17858562 ].
WARN [Caesium-1-3] [directory.ldap.cache.EventTokenChangedCacheRefresher] synchroniseAll Incremental synchronisation is not available. Falling back to full synchronisation

Can you someone check and advise?confluence error screenshot.png

Thanks in advance,




1 answer

1 accepted

0 votes
Answer accepted
Fabian Lim Community Leader Dec 24, 2021

Hi Arvind,

Here is a link to a post where you can find details on how to resole this issue:


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