Can't auth in Atlassian. So strange problem

[Egor Illarionov]

Hello

I've already have an account in Atlassian. This account is a technical contact for one or more products.

But I can't log in with Chrome. I manage to log in incognito or through another browser, so the pw is correct!

Clearing the cache and restarting the browser does not help

Error:

[Shannon S · Accepted solution]

Egor,

I'm sorry to hear you're having this problem. Since it appears you were able to login to Community, can you tell me where you were trying to login when you received this error? Are you able to provide an English translation for the error?

Regards,

Shannon

[Egor Illarionov]

Shannon,

As I said before I can log in through the incognito mode in Chrome. Also I can log in through the any other web browser w/o incognito mode.

I did the recommendation and clear the cache. It didn't help. Actually I reinstalled Chrome on the PC and it didn't help either. 

Here is the translation of the error and some recommendations below:

"Unfortunately, the request was not compiled correctly.
To fix the problem, try clearing the cache and restarting the browser.
If this does not help, contact support."

Callback: https://id.atlassian.com/login/callback?application=bitbucket&continue=https%3A%2F%2Fid.atlassian.com%2Fopenid%2Fv2%2Fop%3Fopenid.sreg.optional%3Dfullname%2Cnickname%2Cemail%26openid.return_to%3Dhttps%3A%2F%2Fbitbucket.org%2Fsocialauth%2Fcomplete%2Fatlassianid%2F%3Fjanrain_nonce%253D2019-10-02T11%25253A06%25253A09Z4t0hds%26openid.realm%3Dhttps%3A%2F%2Fbitbucket.org%26openid.ns.sreg%3Dhttp%3A%2F%2Fopenid.net%2Fextensions%2Fsreg%2F1.1%26openid.ns.crowdid%3Dhttps%3A%2F%2Fdeveloper.atlassian.com%2Fd...

Sincerely,

Egor

[Egor Illarionov]

@Shannon S 

Still have a problem

[Shannon S]

Egor,

My apologies!

If the login is working in other browsers and Incognito Mode, then it's most likely an issue with your browser, despite having reinstalled Chrome already.

As clearing your cache hasn't worked, make sure to disable all add-ons in Chrome, and then you can try some of the methods that have worked for other users in the thread below:

• Solved: No more able to login to JIRA via Google Chrome of my PC

Let me know if you've gone through each of the workarounds, if you're still having an issue, and confirm exactly which Atlassian site you're trying to login to. 

Regards,

Shannon

[Egor Illarionov]

Thank you @Shannon S 

I found a solution via your link. The ESET antivirus is a problem. Turning off some settings helped me.

Sincerely,

Egor

[Shannon S]

Egor,

I'm happy to hear you were able to determine the issue!

Take care, and have a pleasant week.

Regards,

Shannon