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ERROR: Unable to create comment

  1. Highlight text
  2. Select Add Comment
  3. Write comment
  4. Save
  5. Warning / Error
  6. Tried selecting more specific text.
  7. Still same issue.
  8. User is stuck. Comment cannot be saved. ERROR Unable to create comment.png

See screenshot.

1 answer

0 votes
Bridget Maloney
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Aug 27, 2020

Hi @Hans Fast ,

I have encountered that before as well, and it seems to happen when too close to a macro.  I like that you already tried more specific text.  Alternatively, have you tried to highlight the "Product Management" header in the line above your paragraph, instead? 

If that still doesn't work - I would recommend submitting a bug to Atlassian - or using the "Feedback" option in the lower right when editing (bc it looks like that might be on the new editor).  I do feel like I encounter this more in the new editor than the old, but its hard to say for sure.

Good luck,


Thank you for answering @Bridget Maloney .

Yes I tried the header as well, same problem. It's weird and possibly your suggestion will make for a workaround - I'll try it. Yepp, it's the new editor.
Thank you.

Like Bridget Maloney likes this

@Hans Fast I am having the same issue. How did you solve the issue?

@Tonya SeibertI could not solve it. I had to move the comment to somewhere else on the page :( 

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