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"We couldn't log you in" error message

Chris Main
Chris Main August 20, 2024

I am unable to log in. It is not a browser issue. Does my account need to be reactivated? 

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Nikola Perisic
Nikola Perisic
Community Leader
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August 20, 2024

Welcome to the community @Chris Main 

That is right! Your account needs to be reactivated by Atlassian. I will add another tag for a higher visibility.

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Chris Main
Chris Main August 21, 2024

Is there something else I need to do? 

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Nikola Perisic
Nikola Perisic
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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August 21, 2024

Yes, you can raise a support ticket here

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Chris Main
Chris Main August 21, 2024

That just brings me back to this community forum. How to I get my account unlocked? 

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Nikola Perisic
Nikola Perisic
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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August 21, 2024

In order to have your account unlocked, you would need to raise a support ticket for Bitbucket by selecting the respective product. Have you tried clicking on the link from the comment?

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Patrik S
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 23, 2024

Hey @Chris Main ,

Checking internally I confirmed your account was inactive due to a long period of no login.

I went ahead and changed it to active again, so you should be able to log in as usual.

Thank you, @Chris Main !

Patrik S

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Bitbucket
Bitbucket
DEPLOYMENT TYPE
CLOUD
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AUG Leaders

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