Unable to login to Bitbucket

[Emiliano Estevez]

Hello, I'm using Chrome in Mac and I'm getting the following error when I'm doing the login

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

I delete cache, etc and it doesnt work

can you help me please?

thanks

[Theodora Boudale]

Hi Emiliano and welcome to the community!

Your Bitbucket Cloud account was in a dormant state, which is the reason for the error you were seeing.

I went ahead and reactivated it. Could you please try logging in when you have some time and let me know if it works?

Kind regards,
Theodora

[Emiliano Estevez]

Hi @Theodora Boudale seems my account is working fine now. Thanks!!

[Theodora Boudale]

That's good to hear and you are very welcome.

Please feel free to reach out if you ever need anything else!

[Laurie Sciutti]

Hi @Emiliano Estevez and welcome to the Community!  In addition to the suggestions from @Rafael Osipov, there seems to be a lot of additional information/questions about the same issue here.  One is to delete your cookies but another is due to account issues which may require assistance from Support.  HTH

[Emiliano Estevez]

the weird thing, my credentials works fine in jira, community but doesnt work in bitbucket. I already clean the cache, use incognito windows but I'm still facing the issue

[Rafael Osipov]

1. Try to login from incognito page

2. Consider resetting your Chrome browser to the factory defaults

[Emiliano Estevez]

dont work :(

[Rafael Osipov]

What if you click on "Forgot password" upon logging in to Bitbucket and reset the password to the same as you are using for logging in to JIRA?

[Emiliano Estevez]

dont work