Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot delete my account

Deleted user Aug 20, 2020

When trying to delete my Bitbucket account, I get the following message:

"This account is related to active accounts that are set to AUTO-RENEW
This account is the primary billing contact for one or more products.
This account is a technical contact for one or more products.
To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact."

However, I don't want to create additional billing contacts or whatever it says is necessary.

I never experienced a company making it that hard just to delete my account.

What are the exact steps I need to do so I can delete my account?

Thanks & cheers,
Ingo

1 answer

0 votes

You cannot delete your account because it is is named as contractually responsible for some things.

You need to get rid of those responsibilities, either by shutting them down, or by passing them to someone else.

First, go into the accounts that are set for auto-renew and turn them all off, that may be enough to allow delete, if there are no other blocks.

If not, then you are going to have to go through all the accounts and either shut down the services you are responsible for, or nominate other people to be responsible for them.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
Community showcase
Published in Bitbucket

New improvements to user management in Bitbucket Cloud 👥

Hey Community! We’re willing to wager that quite a few of you not only use Bitbucket, but administer it too. Our team is excited to share that we’ll be releasing improvements throughout this month of...

3,777 views 10 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you