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Cannot Clone Visual Studio to BitBucket


I have a new laptop that cannot connect to BitBucket from Visual Studio 2019.  Because of this I am unable to clone to my local repository.


I am able to log into bitbucket no problem from this new laptop, however when I try and clone from visual studio the Artissan log in box keeps coming up and after entering credentials a few attempts it declines.

My colleague remembers saying he had similar issues ages ago but cant remember the resolution.  Any help appreciated.

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Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 26, 2022

Hello @David Mercer ,

Welcome to Atlassian Community! 

When you are prompted for the credentials, could you please make sure you are providing your bitbucket username (not the e-mail address) and an App Password (not your account password)? 

- The bitbucket username can be found in your account's personal settings by accessing the following link

- As for the App Password, you can create it in your account accessing here:

For more details about App Passwords you are also welcome to check the following documentation : 

Hope that helps! Let me know in case you have any questions.

Thank you @David Mercer .

Kind regards,

Patrik S

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