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Can't recieve password reset email




One of our employee can't recieve account password reset email (<email_removed>). Spam folder is empty.


Screenshot 2022-05-27 at 1.26.57 PM.png

2 answers

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 30, 2022

Hi @Biz Brains,

Your email address was in our suppression list with the error

550: 550 5.1.1 ...@... user does not exist

This occurs when we try to send an email to a certain email address and receive a hard bounce response from the recipient's mail server, indicating permanent failure.

I went ahead and removed your email address from the suppression list.
Could you please request a new password reset or 2FA recovery email?
A new email needs to get requested, as the previous ones were dropped.

Just a heads up, I removed the email from your post to protect your privacy. You don't need to include the email if you are posting from the account that has the issue, as Atlassian staff can see the account's email.

Kind regards,

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