Can´t log in

[Jaime Fernandez de Molina Lovera]

I have an old Bitbucket account which I haven't used for year. Probably, last time I used it was before merging with id.attlassian.com.

Now I need to access it again, but each time I try to login to Bitbucket, I get infamous "We couldn’t log you in" page.

It couldn't be some cache issue. I tried to clear everything, I tried incognito mode, I tried freshly installed browser - nothing helps.

So what are my options? Is my old account gone for good?

[Caroline R · Accepted solution]

Hi, @Jaime Fernandez de Molina Lovera, thank you for reaching out to Atlassian Community. 

I confirmed that your Bitbucket account was set as inactive, so I reactivated it. Could you please try to access it now and let me know how it goes?

Looking forward to hearing from you. 

Kind regards,
Caroline

[Jaime Fernandez de Molina Lovera]

Solved! Thanks a lot! Quickest response ever!

[Caroline R]

Thanks for your confirmation, Jaime! I'm glad to help! 

Kind regards,
Caroline