Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,259
Community Members
 
Community Events
165
Community Groups

bootstrap - health check failed

Dear support, 

we switched from Bamboo 6.10.10 to 8.2.1. 

After restart I of 8.2.1 we get the message
"bootstrap - Bamboo bootstrap failed: Your Bamboo instance could not start because health check failed. "

Therefore we need some help. Which further information you need? 

Best regards

Stefan Haus

1 answer

1 accepted

0 votes
Answer accepted

Hello @Stefan Haus

Welcome to Atlassian Community!

As you are upgrading from an old Bamboo release, your issue appears to be related to the licence. Can you confirm if your Bamboo licence is valid and active?

Bamboo releases from 7.0 have an extra licence validation code that prevents upgrades when using a licence that expired before the new version was released.

In case you have questions related to your licence, please don't post any private information here, instead, get in touch with https://support.atlassian.com/support

Regards,

Eduardo Alvarenga
Atlassian Support APAC

Dear Eduardo Alvarenga,

yes I can confirm, your Bamboo licence is valid and active.
Would you please tell me to whom I should send this informatioen on Atlassian side to get the extra license code to run Bamboo 8.2.1?
Because the info I send to you was send using https://support.atlassian.com.

Regards
Stefan Haus

Hello @Stefan Haus,

You need to raise a ticket on https://support.atlassian.com/support so we can continue with the support. In the case description, please provide more details on your issue and also mention this Community question to ease the understanding.

Do not post any private information here as this is a public forum.

Cheers,

Eduardo Alvarenga
Atlassian Support APAC

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bamboo

Bamboo Data Center on Kubernetes

Hi, If you are running self-managed environments and looking to adopt modern infrastructure, Bamboo Data Center can now be deployed in a Kubernetes cluster. By leveraging Kubernetes, you can easily...

957 views 3 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you