bootstrap - health check failed

Stefan Haus April 14, 2022

Dear support, 

we switched from Bamboo 6.10.10 to 8.2.1. 

After restart I of 8.2.1 we get the message
"bootstrap - Bamboo bootstrap failed: Your Bamboo instance could not start because health check failed. "

Therefore we need some help. Which further information you need? 

Best regards

Stefan Haus

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Eduardo Alvarenga
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 14, 2022

Hello @Stefan Haus

Welcome to Atlassian Community!

As you are upgrading from an old Bamboo release, your issue appears to be related to the licence. Can you confirm if your Bamboo licence is valid and active?

Bamboo releases from 7.0 have an extra licence validation code that prevents upgrades when using a licence that expired before the new version was released.

In case you have questions related to your licence, please don't post any private information here, instead, get in touch with https://support.atlassian.com/support

Regards,

Eduardo Alvarenga
Atlassian Support APAC

Stefan Haus April 27, 2022

Dear Eduardo Alvarenga,

yes I can confirm, your Bamboo licence is valid and active.
Would you please tell me to whom I should send this informatioen on Atlassian side to get the extra license code to run Bamboo 8.2.1?
Because the info I send to you was send using https://support.atlassian.com.

Regards
Stefan Haus

Eduardo Alvarenga
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 27, 2022

Hello @Stefan Haus,

You need to raise a ticket on https://support.atlassian.com/support so we can continue with the support. In the case description, please provide more details on your issue and also mention this Community question to ease the understanding.

Do not post any private information here as this is a public forum.

Cheers,

Eduardo Alvarenga
Atlassian Support APAC

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