Hello haneryyy,
Welcome to Atlassian community.
If you are on Bamboo version 6.6 or higher, you can follow this page to use a recover_admin account https://confluence.atlassian.com/bamboo/lockout-recovery-process-952624910.html
If not let me know your Bamboo version and we'll see if there is any other alternatives available.
Regards,
Shashank Kumar
**please don't forget to Accept the answer if your query was answered**
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