Bamboo Installation Error

I am trying to install Bamboo 5.9.3 on a 64-bit Windows Server 2008 R2 Standard SP1 machine.  JDK 1.7 is installed, and JAVA_HOME points to C:\Program Files\Java\jdk1.7.0_79.  The installation begins, but then stops and points to this error log.  Any suggestions on what the error could be?

4 answers

How about posting a few relevant lines from the log? I dont want to use dropbox.

Sure, no problem: java.lang.RuntimeException: java.lang.reflect.InvocationTargetException at com.install4j.runtime.installer.Installer.getScreenExecutor(Unknown Source) at com.install4j.runtime.installer.Installer.runInProcess(Unknown Source) at com.install4j.runtime.installer.Installer.main(Unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.exe4j.runtime.LauncherEngine.launch(Unknown Source) at com.exe4j.runtime.WinLauncher.main(Unknown Source) at com.install4j.runtime.launcher.WinLauncher.main(Unknown Source) Caused by: java.lang.reflect.InvocationTargetException at java.awt.EventQueue.invokeAndWait(Unknown Source) at java.awt.EventQueue.invokeAndWait(Unknown Source) at javax.swing.SwingUtilities.invokeAndWait(Unknown Source) ... 10 more Caused by: java.lang.UnsatisfiedLinkError: could not load i4jinst from C:\Users\x-gjenkins4\AppData\Local\Temp\e4jA97C.tmp_dir1438963275\i4jinst.dll, true, C:\Users\x-gjenkins4\AppData\Local\Temp\e4jA97C.tmp_dir1438963275\platform.zip, true, C:\Users\x-gjenkins4\AppData\Local\Temp\e4jA97C.tmp_dir1438963275\i4jinst.dll at com.install4j.runtime.installer.platform.win32.Common.init(Unknown Source) at com.install4j.runtime.installer.platform.win32.Registry.<clinit>(Unknown Source) at com.install4j.api.windows.WinRegistry.getValue(Unknown Source) at com.install4j.api.windows.WinRegistry.getValue(Unknown Source) at com.install4j.runtime.installer.helper.registry.Win32Registry.getValue(Unknown Source) at com.install4j.runtime.installer.helper.registry.InstallRegistry.getValue(Unknown Source) at com.install4j.runtime.installer.helper.registry.InstallRegistry.getAllInstallationDirs(Unknown Source) at com.install4j.runtime.installer.helper.registry.InstallRegistry.getInstallationDir(Unknown Source) at com.install4j.runtime.installer.config.InstallerConfig.getInitialInstallationDirectory(Unknown Source) at com.install4j.runtime.installer.config.InstallerConfig.getInstallationDirectory(Unknown Source) at com.install4j.runtime.installer.ContextImpl.getInstallationDirectory(Unknown Source) at com.install4j.runtime.installer.InstallerContextImpl.initUpdateInstallation(Unknown Source) at com.install4j.runtime.installer.InstallerContextImpl.<init>(Unknown Source) at com.install4j.runtime.installer.frontend.InstallerWizardScreenExecutor.<init>(Unknown Source) at com.install4j.runtime.installer.Installer$1.run(Unknown Source) at java.awt.event.InvocationEvent.dispatch(Unknown Source) at java.awt.EventQueue.dispatchEventImpl(Unknown Source) at java.awt.EventQueue.access$300(Unknown Source) at java.awt.EventQueue$3.run(Unknown Source) at java.awt.EventQueue$3.run(Unknown Source) at java.security.AccessController.doPrivileged(Native Method) at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source) at java.awt.EventQueue.dispatchEvent(Unknown Source) at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source) at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source) at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source) at java.awt.EventDispatchThread.pumpEvents(Unknown Source) at java.awt.EventDispatchThread.pumpEvents(Unknown Source) at java.awt.EventDispatchThread.run(Unknown Source) System properties: java.runtime.name=Java(TM) SE Runtime Environment exe4j.moduleName=C:\Users\x-gjenkins4\Downloads\atlassian-bamboo-5.9.3-windows-x64.exe exe4j.semaphoreName=Local\c:_users_x-gjenkins4_downloads_atlassian-bamboo-5.9.3-windows-x64.exe sun.boot.library.path=c:\program files\java\jre7\bin java.vm.version=24.80-b11 java.vm.vendor=Oracle Corporation java.vendor.url=http://java.oracle.com/ exe4j.consoleCodepage=cp0 path.separator=; java.vm.name=Java HotSpot(TM) 64-Bit Server VM file.encoding.pkg=sun.io user.country=US user.script= sun.os.patch.level=Service Pack 1 install4j.exeDir=C:\Users\x-gjenkins4\Downloads\ java.vm.specification.name=Java Virtual Machine Specification user.dir=C:\Users\x-gjenkins4\AppData\Local\Temp\e4jA97C.tmp_dir1438963275 java.runtime.version=1.7.0_80-b15 java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment java.endorsed.dirs=c:\program files\java\jre7\lib\endorsed os.arch=amd64 java.io.tmpdir=C:\Users\x-gjenkins4\AppData\Local\Temp\ line.separator= java.vm.specification.vendor=Oracle Corporation user.variant= exe4j.tempDir=C:\Users\x-gjenkins4\AppData\Local\Temp\e4jA97C.tmp_dir1438963275 os.name=Windows Server 2008 R2 sun.java2d.noddraw=true sun.jnu.encoding=Cp1252 java.library.path=C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Java\jdk1.7.0_79\bin\bin;e:\ant\current\bin;e:\maven\current\bin;E:\sliksvn\bin\;c:\program files\java\jre7\bin sun.awt.enableExtraMouseButtons=true java.specification.name=Java Platform API Specification java.class.version=51.0 sun.management.compiler=HotSpot 64-Bit Tiered Compilers exe4j.isInstall4j=true os.version=6.1 user.home=C:\Users\x-gjenkins4 user.timezone=America/New_York java.awt.printerjob=sun.awt.windows.WPrinterJob file.encoding=Cp1252 java.specification.version=1.7 java.class.path=C:\Users\x-gjenkins4\AppData\Local\Temp\e4jA97C.tmp_dir1438963275\i4jruntime.jar;C:\Users\x-gjenkins4\AppData\Local\Temp\e4jA97C.tmp_dir1438963275\user.jar;C:\Users\x-gjenkins4\AppData\Local\Temp\e4jA97C.tmp_dir1438963275\platform.zip; user.name=x-gjenkins4 java.vm.specification.version=1.7 sun.java.command=C:\Users\x-gjenkins4\Downloads\atlassian-bamboo-5.9.3-windows-x64.exe java.home=c:\program files\java\jre7 sun.arch.data.model=64 exe4j.launchName=C:\Users\x-gjenkins4\Downloads\atlassian-bamboo-5.9.3-windows-x64.exe user.language=en java.specification.vendor=Oracle Corporation awt.toolkit=sun.awt.windows.WToolkit java.vm.info=mixed mode exe4j.unextractedPosition=1921612 java.version=1.7.0_80 java.ext.dirs=c:\program files\java\jre7\lib\ext;C:\Windows\Sun\Java\lib\ext sun.boot.class.path=c:\program files\java\jre7\lib\resources.jar;c:\program files\java\jre7\lib\rt.jar;c:\program files\java\jre7\lib\sunrsasign.jar;c:\program files\java\jre7\lib\jsse.jar;c:\program files\java\jre7\lib\jce.jar;c:\program files\java\jre7\lib\charsets.jar;c:\program files\java\jre7\lib\jfr.jar;c:\program files\java\jre7\classes install4j.appDir=C:\Users\x-gjenkins4\AppData\Local\Temp\ java.vendor=Oracle Corporation file.separator=\ java.vendor.url.bug=http://bugreport.sun.com/bugreport/ sun.io.unicode.encoding=UnicodeLittle sun.cpu.endian=little sun.desktop=windows sun.cpu.isalist=amd64

0 vote
Timothy Chin Community Champion Aug 11, 2015

i4jinst.dll is the DLL for install4j (which is used to build installers). Have you tried to install using administrator? Also tried to clear out your temp folders?

All in all, you can still ignore using the installer and use the .zip or .tar.gz and manually install the service.

Ok thank you.  I tried installing as administrator, now I will try clearing my temp folders. Will report back.

EDIT: I got it now, the command line version worked.  Thank you very much!

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