Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,292
Community Members
 
Community Events
165
Community Groups

Automation for Jira error 500

Hi, i install app "Automation for Jira". But when I try to use it in any project, I get an error 500. I try create new sample project and use my old project. Any idea fix it?

2020-11-25_22-07-56.png

Cause

Referer URL: https:///secure/AutomationGlobalAdminAction!default.jspa

com.google.template.soy.tofu.SoyTofuException: In 'print' tag, expression "$localeString" evaluates to undefined.
com.google.template.soy.tofu.SoyTofuException: In 'print' tag, expression "$localeString" evaluates to undefined.
	at JIRA.Automation.Project.Admin.Page.iframe(automation-admin-page.soy:53) [?:?]
	at com.google.template.soy.tofu.internal.BaseTofu.renderMainHelper(BaseTofu.java:369) [?:?]
	at com.google.template.soy.tofu.internal.BaseTofu.renderMain(BaseTofu.java:322) [?:?]

3 answers

After a fresh install, we experienced this problem, too.  We uninstalled Service Desk, and A4J starting working.  Thinking that it might depend on installation order, I:

  • uninstalled A4J
  • reinstalled Service Desk
  • reinstalled A4J

The system seems to be working just fine!

Good luck!

Encountered the same error in Jira 8.16.0 + Service Management 4.16.0.
It helped indeed, thanks!

1 vote
Daniel Ebers Community Leader Nov 28, 2020

Hi Alexander,

no that should not be connected to issues in the Cloud.

I found an information that it is connected to Automation itself rather.
Otherwise please check if more errors from log are visible.

Meanwhile checking if other Apps interfere with Automation could help.
Probably you have one which is not coping well with Automation.

Cheers,
Daniel

Hi Daniel!

I get new virtual host and reinstall my Jira instance. Restore from backup my data. It's work now.

Thank you!

Hi @Alexander Krylov -- Welcome to the Atlassian Community!

This could be related to the incident they are currently experiencing, which you can monitor here:

https://status.atlassian.com/

Best regards,

Bill

HI @Bill Sheboy  and thank you for your response.

I have local instance Jira Server. I tried updating to the latest version Jira, but it didn't help. Now I have a version 8.14 and the same error. This app use cloud infrastructure Atlassian?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Automation

Jira Automation: Sum Up Story Points Roundup (Initiatives -> Epics -> Story/Tasks -> Subtasks)

Hi Everyone, In this roundup we combine all the jira automation rules to sum up story points across different issue types. We start from the lowest level, summing up story points from sub-tasks t...

1,848 views 2 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you