If I install apps in cloud when testing my migration from server to cloud that has free cloud license for duration of migration, how do I get same duration of free licenses for my marketplace apps and Atlassian access?
We simply request our CMM to handle that.
If you don't have a CMM, open a migration support ticket.
@Jeff Bast -
Welcome to the community. If you go to the marketplace, you will be able to down load the free trial of add-ons. It is my understanding, Cloud add-on's trail is usually just for 30 days.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
It's not "30 days", it's through the current and next billing cycle. So, 30-60 days.
However, like I said, Atlassian is usually willing to extend the App trials to match the Cloud (migration 1-year) trial, but you have to contact them.
@Derek White -
Thanks. What I am referring is marketplace third party add-ons. I believe @Jeff Bast is asking about the third party add-ons and not Jira software/JSM cloud trial process.
Best, Joseph
Yes, I know.
Marketplace Apps have a "current & next billing period" trial on Cloud, by default.
If you are doing a migration (JCMA/CCMA/BCMA), when you create your Cloud site you get a 1 year trial for that Cloud product/site.
You then install a Cloud app and it has a trial through the next billing cycle (usually around 30-60 days).
Then, you contact your CMM (or open a Migration Support ticket) and request the Apps trials be extended to match the product/site's trial. They will usually accommodate this request.
Jeff should do this.
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