In JIRA Cloud, when we try to import JIRA Server Backup using "Restore system" option, its throwing an error as attached below.
I tried with multiple fresh backup from JIRA Server but it's not working. Below is the file hierarchy of backup file
File name: Jira-v7-cloud-migration-backup.zip
->activeobjects.xml (in root folder)
->entities.xml (in root folder)
PS: The same import method with same backup file was working well till day before yesterday (ET). But since yesterday, am facing these issue.
Hi @Gokul Pradheep
Good day. We suspect that there is an issue on our end. We are working with our Dev to fix the same. We will keep you posted on the udpates.
-Sri
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @Gokul Pradheep ,
Please be informed that our Devs confirmed that the issue is resolved. Can you please re-try the migration and see if it helps?
-Sri
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@Sri Kumar- Thanks for taking action. Server backup import is working and migration also started successfully. So far no issues.
Just out of curious - May we know why the issue occurred?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi @Gokul Pradheep
There was an issue with Zipper Service on Cloud, which caused this issue. Our Dev will investigate the RCA.
-Sri
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.