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Restore System is not working in JIRA Cloud

In JIRA Cloud, when we try to import JIRA Server Backup using "Restore system" option, its throwing an error as attached below.

Screenshot 2021-03-24 at 2.00.44 PM.png


I tried with multiple fresh backup from JIRA Server but it's not working. Below is the file hierarchy of backup file

File name:
->activeobjects.xml   (in root folder)
->entities.xml   (in root folder)

PS: The same import method with same backup file was working well till day before yesterday (ET). But since yesterday, am facing these issue.

1 answer

1 accepted

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Answer accepted
SriKumar P Atlassian Team Mar 24, 2021

Hi @Gokul Pradheep 

Good day. We suspect that there is an issue on our end. We are working with our Dev to fix the same. We will keep you posted on the udpates. 


@SriKumar P- Thanks for the response. Can we expect any ETA for this?

SriKumar P Atlassian Team Mar 24, 2021

Hi @Gokul Pradheep ,

Please be informed that our Devs confirmed that the issue is resolved. Can you please re-try the migration and see if it helps?



Like Gokul Pradheep likes this

@SriKumar P- Thanks for taking action. Server backup import is working and migration also started successfully.  So far no issues.

Just out of curious - May we know why the issue occurred?

Like # people like this
SriKumar P Atlassian Team Mar 24, 2021

Hi @Gokul Pradheep  

There was an issue with Zipper Service on Cloud, which caused this issue. Our Dev will investigate the RCA.


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