Migration JSM failed with error com.atlassian.jira.migration.orchestratorclient.OrchestratorServerEr

[Pourna Radha-Burhoo]

Hello,

Currently i am doing a jsm migration. But it failed with the error below:

com.atlassian.jira.migration.orchestratorclient.OrchestratorServerErrorException

Kindly advise.

Thanks,
Swarna

[Sri Kumar]

Hi @Pourna Radha-Burhoo ,

Good day. Welcome to the Atlassian Community.

In order to understand the issue further, I'd advise creating a support request for this by using the below link:

• https://support.atlassian.com/contact/

Please make sure to describe your issue in detail in the request. We also request you to share the support.zip file on the case, that would help our support engineers to narrow down the issue and unblock your migration.

Cheers,
Sri Kumar, 
Migration support | Atlassian.

[Pourna Radha-Burhoo]

Hello Sri,

I have already raised a support request. It is already 2 weeks, we are not getting sufficient help to move ahead, It is a blocker from Atlassian side.

Thanks,

Swarna

[Sri Kumar]

Hi Swarna,

Could you please provide me the case number, so I can Internally follow up with the team? 

Regards,
Sri 

[Pourna Radha-Burhoo]

Hello Sri,

Please find the ticket num :

https://support.atlassian.com/requests/MOVE-70108/

Thanks,

Swarna