We would like our subscription option to be set as "On Demand" not installation. At the moment when I log in into our account I only see an option to download, yet i should be seeing a link to onDemand.
Planet Systems Ltd
If you've bought a download licence, then you need to buy an OnDemand subscription as well. The licences are very different and do different things, and you can't just swap between them.
I don't know if Atlassian will swap them directly, but I'd talk to Sales to see if you can recover some of the costs of the download licence to offset the cost of the OnDemand service.
Anne, I'm afraid you've misunderstood.
I'm not Atlassian - you've asked this question in a public forum for Atlassian USERS - Atlassian don't respond routinely to questions here, and stuff for Sales really needs to go to Atlassian Sales.
You really need to talk to sales
When using an Atlassian account that is not managed, it’s possible to change the email address, but we often receive the following notification on the email that we want to use: Sorry, we couldn'...