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Community
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Questions
Login Issue with Admin Account
Login Issue with Admin Account
Narain Karthik
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October 16, 2024
edited
Issue Description:
Login Failure:
Unable to log in using both
Email ID
and
Microsoft SSO
.
Error Message:
"Account already exists" appears during login attempts.
Sign-Up Attempt:
Trying to create a new account redirects to the
Atlassian login page
, indicating the email is already registered.
Password Recovery Issue:
The
password reset link
does not function, and no recovery email is received (including in the
Spam/Junk
folder).
Azure Admin Check:
Verified in the
Azure Admin portal
—no email blockers are configured for Atlassian-related emails.
Account Email:
The account uses
Outlook
for email service.
Screenshot:
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