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Cannot get Invite Emails

Hi

I am not able to get invite emails through to a colleague of mine using the same @domain name as me. How do I get this resolved. I believe we have had an issue before where emails are blacklisted and are unable to receive emails?

Thankyou

Nathan

1 answer

0 votes
Daniel Eads Atlassian Team Aug 09, 2021

Hi @Nathan Keenan ,

I found 4 folks on your domain with email addresses on our suppression list, due to various errors returned by your organization's mail server. I've cleared all these entries from the list. Try sending the invitation again and seeing if it gets delivered this time, and if it's not immediately there, have your colleague take a look in the spam folder just to be sure. Give me a shout if there's still trouble!

Cheers,
Daniel | Atlassian Support

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