You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I was able to restore the values from a csv snapshot we took this past Monday. I was able to import those values and update the field. No help is needed at this point. Thank you!
I have a custom field "Severity Level" where the values are: None, S1, S2, S3, S4. I recently removed this configuration to use a different one that does not have 'None' as a valid value.
After changing the configuration, I have lost all the existing Severity Level values on my tickets. I made the poor assumption that since the values were the same (except for: none), they would all automatically map over to use the same value in the other configuration...S1, S2, etc.
Is there any way to find out what the value was on this field (before changing the configuration) on all my tickets so that I can bulk update without having to read through every ticket and evaluate the severity level? I looked in the history of a couple of tickets and the change does not show in the History.
Thanks for your help!