Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Authentication loop during login, can't access Jira.

Andreas R.
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 4, 2023

Hello!

I'm not able to access Jira anymore and i don't understand why. After providing my credentials the login screen is stuck in a redirection loop between 

https://id.atlassian.com/join/user-access?resource...

and 

https://id.atlassian.com/login/authorize?continue... 

After some time it says "Apparently, syncing our database is taking longer than usual. Wait a moment and then try again."

 

My account is linked to two Jira boards from two different companies. Accessing Jira board from company B works fine, only when i try to access Jira board from company A this problem arrises. 

 

I tried to

  • clear my cache
  • access Jira board A without accessing board B first
  • use a different browser
  • use incognito mode
  • wait a day

 

Hope anyone can help me.

Thanks!

1 answer

1 accepted

Suggest an answer

Log in or Sign up to answer
0 votes
Answer accepted
Andreas R.
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 5, 2023

Deleting me as a user and adding me again helped.

TAGS
AUG Leaders

Atlassian Community Events