How to know which email reporter send to from different alias

Angie May 8, 2020

Greetings 

 

I have a JSD which uses so many email alias to it. is there a way to see which email did the reporter send to? 

 

my JSD Email address is ADV@support.co.za 

my alias is 

1. IT@support.co.za

2. Helpdesk@support.co.za

3. SchlIT@support.co.za 

 

from this 3 emails they all log issues to our JSD i want to see which email did the Reporter send to for it to log an issue on JSD 

is there a way on JSD shows which email did the report send to? 

 

1 answer

Suggest an answer

Log in or Sign up to answer
0 votes
Ken McClean
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 5, 2023

Okay so if I understand correctly, the issue is that the email associated with the JSD, ADV@support.co.za, has multiple aliases.  And the OP would like to know which email address the report actually sent the request to.

As far as I know, email address aliasing would happen on the mail server.  You can configure JSD to create issues from emails sent to multiple addresses, but I don't think Jira does the aliasing.

TAGS
AUG Leaders

Atlassian Community Events