Greetings
I have a JSD which uses so many email alias to it. is there a way to see which email did the reporter send to?
my JSD Email address is ADV@support.co.za
my alias is
1. IT@support.co.za
2. Helpdesk@support.co.za
3. SchlIT@support.co.za
from this 3 emails they all log issues to our JSD i want to see which email did the Reporter send to for it to log an issue on JSD
is there a way on JSD shows which email did the report send to?
Okay so if I understand correctly, the issue is that the email associated with the JSD, ADV@support.co.za, has multiple aliases. And the OP would like to know which email address the report actually sent the request to.
As far as I know, email address aliasing would happen on the mail server. You can configure JSD to create issues from emails sent to multiple addresses, but I don't think Jira does the aliasing.
Recommended Learning For You
Level up your skills with Atlassian learning
Jira Align Program Essentials
Learn how to use Jira Align at the program level and how to plan for and manage your Program Increment (PI).
Managing Agile Boards and Reports
Learn how to pick the right board type for your team and customize it to fit your specific requirements.
Atlassian Certified Associate
Jira Software Board Configuration
Earn an associate-level credential from Atlassian that shows you can effectively configure Jira Software boards.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.