You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
we are using a Jira data center with advanced roadmaps we configure a team and connect it to some issues and when we try to commit the changes in Jira everything crashes and we can not do anything at the moment
the plan is not responding and won't even open
Hey @Alireza Irani
Start checking your log files of the application, they will provide more information on what's going wrong. When the commit change happens note down the part in logs what exactly happen, based on that if you could get that log we can check and suggest on the possible solution.
Please check out this doc which says about useful log file and purpose of each log https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-1027120387.html
You can start with checking atlassian-jira.log* in JIRA Home Directory log folder (path: JIRA_HOME/log)
Hope this helps to get to bottom of the issue
I would also recommend to raise a support ticket for Atlassian to analyze this behavior ad provide a resolution. Link https://support.atlassian.com/contact/#/