Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Getting error while clicking on portfolio permissions

Help me with the solution , how to get it right. As i am Jira Admin getting below error.

 

portfolio.PNG

1 answer

0 votes
Andy Heinzer Atlassian Team Oct 23, 2018

Please click the "Show Details" button and copy/paste the error message listed there.

Could you please also let us know what version of Jira this is?  And what version of Portfolio you are using?

Here is the attachment  

Portfolio for Jira - 2.17.1

Jira Version 7.12.3

 

portfoliostage.PNG

Andy Heinzer Atlassian Team Oct 24, 2018

Thanks for that reply.  I tried to recreate this problem using the exact same versions of both Jira and the Portfolio plugin.  But so far I have not been able to recreate this error.   I also have not found any other reports of this problem just yet.  So I'm not sure this is a bug just yet.  I suspect that this is a problem specific to your environment right now.

What happens if you try to view the other portfolio links in the left navigation menu on that page?  Such as 'Portfolio License details'?   Does this show that the product has a license activated for it yet?  Or do you see a similar error box.

I suspect that the Portfolio plugin has not fully been initialized in the JVM that Jira is using.  In turn it seems that the functionality of this plugin is not working as a result.    I would be interested to see if you can also take a closer look into the $JIRAHOME/log/atlassian-jira.log file for additional information here.  I would be interested to see what warnings/errors might exist in this log file at the time the portfolio plugin is loaded up, as well as when trying to view these pages.   The error messages there should be able to tell us much more about the nature of this problem and how we can further address it.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Advanced Roadmaps

3 short videos to help you get started with Advanced Roadmaps

Hi community, I’m Roi, a product manager working on Advanced Roadmaps for Jira. While Advanced Roadmaps is a powerful tool to plan and track work at scale, we know it can be challenging to get star...

4,794 views 24 17
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you