Directory 'JIRA Delegated Authentication Directory' is not functional error occuring while logging LDAP users

[Ramesh Udari1]

Hi,
We have recently upgraded our application from JIRA 3.12.1 to JIRA 4.3.3 and after upgrade it was working fine for one week.
After that we are getting some authentication exception intermittently.we have tried the goggling and other ways but did not get any solution to this problem.
As this problem is coming on production server, we need urgent solution to this.
Thanks in advance.

[Jeremy Largman]

I think you're hitting this:

https://jira.atlassian.com/browse/JRA-23955

Have a look at this comment, or the knowledge base article:

https://jira.atlassian.com/browse/JRA-23955?focusedCommentId=234016&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-234016

https://confluence.atlassian.com/display/CROWDKB/User+Lookups+Fail+With+PartialResultExceptions

[Devu Heda]

Have you ensured there was no communication glitch between JIRA and the LDAP

[Ramesh Udari1]

Continuetion with above error.

Caused by: org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: synapse.com:389 [Root exception is java.net.NoRouteToHostException: No route to host]]
at org.springframework.ldap.support.LdapUtils.convertLdapException(LdapUtils.java:203)
at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:315)

[Ramesh Udari1]

This is the error i am getting in log file

2011-08-17 14:12:04,954 http-8080-Processor25 ERROR [crowd.manager.application.ApplicationServiceGeneric] Directory 'JIRA Delegated Authentication Directory' is not functional during authentication of 'ramesh.udari'. Skipped.
2011-08-17 14:12:04,958 http-8080-Processor25 ERROR [jira.security.login.JiraSeraphAuthenticator] Error occurred while trying to authenticate user 'ramesh.udari'.
com.atlassian.crowd.exception.runtime.OperationFailedException
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(CrowdServiceImpl.java:869)
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:79)
at com.atlassian.crowd.embedded.core.DelegatingCrowdService.authenticate(DelegatingCrowdService.java:35)
at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.authenticate(FilteredCrowdServiceImpl.java:43)
at com.atlassian.jira.security.login.JiraSeraphAuthenticator.authenticate(JiraSeraphAuthenticator.java:43)
at com.atlassian.seraph.auth.DefaultAuthenticator.login(DefaultAuthenticator.java:94)
at com.atlassian.seraph.filter.PasswordBasedLoginFilter.runAuthentication(PasswordBasedLoginFilter.java:127)
at com.atlassian.seraph.filter.PasswordBasedLoginFilter.login(PasswordBasedLoginFilter.java:72)