can't import csv files (trac export) to jira on-demand

[millo avissar]

Hi there

we are new to jira on-demand, and wanted to import our existing bugs-records from trac.

so, I followed your instruction on:

https://confluence.atlassian.com/display/JIRA044/Importing+Data+From+Trac

but failed to find the option:

'Administration' > 'System' > 'Import & Export' > 'External System Import' > 'Trac'.

instead I only found a link to

'Administration' > 'System' > 'JIRA Import'

and got to:

JIRA Import Wizard

clicked on next and got:

JIRA Import Wizard - Select Export

Select a previously uploaded export archive to import into JIRA

You don't have any valid JIRA Export on the root WebDAV directory. Please upload some and try again.

can you guys help me out ?

Thanks

Millo

[Michael Knight]

You can import CSV data into an OnDemand instance using the following URL:

• https://<accountname>.jira.com/secure/admin/views/CsvSetupPage!default.jspa?externalSystem=CSV

Aside from CSV, you cannot import data from external bug trackers into JIRA OnDemand directly. This is documented here.

The only way to do it is to:

• set up a local evaluation JIRA (a version),
• import your external bug tracking data into there (e.g. by using these instructions),
• create an XML backup of the local JIRA, then
• use OnDemand's Issues importer to import the XML backup.

The downside to this is that it will replace all your JIRA data. At the moment there is no way to import external bug tracker data into an OnDemand instance with existing data (aside from using CSV as described above).