Use Jira Service Management to support ITSM practices

By the end of this lesson, you'll be able to: - Organize your team’s work with work categories, portal groups, and queues - Automate your team’s work with workflow transitions, approvals, and Jira automation - Keep your team updated with notifications and escalation policies

By the end of this lesson, you'll be able to: - Make it easy for customers to submit requests through email and Slack - Present customers with the correct information using screens, forms, and a knowledge base - Prioritize customer experience with surveys and SLAs

By the end of this lesson, you'll be able to: - Describe the different reports that Jira Service Management can generate - Explain the benefits of custom reports

By the end of this lesson, you'll be able to: - Explain how Assets for Jira Service Management helps teams manage assets - List the key features and benefits of Assets for Jira Service Management - Describe some everyday use cases involving Assets for Jira Service Management