course

Get started quickly with Jira Service Management

duration

25 minutes

level

Beginner

product

Jira Service Management

Deliver outstanding service experiences

Track and resolve customer requests, keep your team organized, and work efficiently with Jira Service Management.
After this course, you’ll be able to:
  • Describe what users can do in Jira Service Management.
  • Define and identify work items, requests, projects, and queues.
  • Navigate the main navigation and project sidebar.
  • Find information in the detail view.
  • Use comments to communicate with customers.
  • Resolve requests.
The availability of features and functionality shown in this course depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.

3 Lessons in this course

5 minutes
What is Jira Service Management?

By the end of this lesson, you'll be able to: - Explain what Jira Service Management is and how it helps teams - Describe what users can do in Jira Service Management

Sections
  • Jira Service Management helps you solve customer requests
  • How does your team use Jira Service Management?
  • How do you use Jira Service Management?
10 minutes
Start navigating Jira Service Management

By the end of this lesson, you'll be able to: - Define and identify work items, requests, projects, and queues - Navigate the main navigation and project sidebar - Switch between the project and the portal

Sections
  • Explore work items, requests, projects, and queues
  • Navigate around Jira Service Management
  • Navigate in a project
10 minutes
Work with customers on requests in Jira Service Management

By the end of this lesson, you'll be able to: - Find information in the detail view - Use comments to communicate with customers - Resolve requests

Sections
  • How do customers create requests?
  • Communicate with customers on work items
  • Resolve customer work items

Community

Forums

FAQsForums guidelines

Learning

About learningResources

Events

Champions

Copyright © 2025 Atlassian
Report a problemPrivacy PolicyTermsSecurityAbout