course

Best practices for using Atlassian Intelligence


duration

30 minutes

level

Beginner

product

Jira
Jira Service Management
Confluence

Get the best AI results

Incorporate key elements into your AI prompts, explore prompt writing dos and don’ts, and refine your results with follow-up prompts. You’ll also explore how to set Atlassian Intelligence up for success with output and search and you’ll learn how Atlassian Intelligence can support virtual service agents in Jira Service Management.
After this course, you’ll be able to:
  • Recognize key components in an effective prompt.
  • Write effective AI prompts.
  • Use follow-up prompts to refine AI results.
  • Optimize your Jira search prompts for better results.
Work items are synonymous with issues, and you might see either term while we update our products.
The availability of features and functionality shown in this course depends on your product subscription. To learn more about Atlassian product subscriptions, visit our FAQs.

2 Lessons in this course

15 minutes
Best practices for writing AI prompts

By the end of this lesson, you’ll be able to: - Recognize the key components of a great prompt - Write effective AI prompts - Use follow-up prompts to refine AI results


Sections
  • The basics of AI prompting
  • Write a great AI prompt
  • Continue the conversation with follow-up prompts
15 minutes
Best practices for using AI in Atlassian products

By the end of this lesson, you'll be able to: - Considerations while searching in Jira using Atlassian Intelligence - Optimize your Jira search prompts for better results - Describe the best practices to get accurate results


Sections
  • Atlassian Intelligence results are based on existing data
  • Searching work items in Jira using Atlassian Intelligence
  • Using Atlassian Intelligence in Jira Service Management
  • Give feedback